PHRASES USED IN TELEPHONE ENGLISH

PHRASES USED IN TELEPHONE ENGLISH

INTRODUCING YOURSELF

This is Mary

Mary speaking

ASKING FOR SOMEONE

Could I speak to Mary?

Is Mary in?

Can I have extension 321?

HOW TO REPLY WHEN SOMEONE IS NOT AVAILABLE

I'm afraid Mary is not available at the moment

Mary isn't in

Mary is out at the moment

The line is busy

ASKING WHO IS ON TH LINE

Excuse me, who is this?

CONNECTING SOMEONE

I'll put you through (put through means “connect”)

TAKING A MESSAGE

Would you like to to leave a message?